Spotfire® Streaming: Get Help With Additional Resources

Check out these options for addressing your technical and business needs, and scaling your success.

Technical Support

If you have technical questions or product issues, contact TIBCO Technical Support.

• Spotfire® Support Portal is the place where you will able to reach out for help regarding any technical issues you are facing. And watch the video.
• Getting started with Spotfire® Support portal page will help you understand how to use the Tibco Support portal.
• How to create support case if you have an issue
• Knowledgebase Articles are richly detailed explanations of advanced configurations, how to's, troubleshoot known issues and more. Click here (View this image from resources at bottom of page) , for an example,

If you have questions that are more of a basic "how to"-type nature (like best functionality to utilize, example use cases, etc.), use the Answers feature to harness the power of the Community to help.

TIP: Our support portal allows you to respond to your Case using an email. Cases must still be logged and opened via the Support Portal; however, now you can respond to updates from our Support Engineers using email.

Customer Success Plans:

Spotfire® offers several Customer Success Plans, with pre-bundled options of our most often requested services, including:

• Assigned Customer Success Manager
• Technical Services 
• Premium Education 
• Executive Sponsorship
• and more

To learn more, contact your TIBCO account representative.

Consulting Services: 

The TIBCO Professional Services Group (PSG) & Data Science teams are examples of the very experienced TIBCO consulting available to customers. Known for helping customers get more value in less time, TIBCO applies a proven delivery approach honed over 20 years of successful deployments. Examples of services provided are:

• Strategy Services

• Architecture Services

• Management Services

• Infrastructure & Operations Services

• Implementation Services

• And more

For additional information please visit this page.

Premium Education and Training:

• Spotfire® Educational Services provide world-class training through Technical Learning Centers, Private/Customer Dedicated Training, Live Online Training, OnDemand Training, and Self-Paced eLearning.
• Additionally, Spotfire® offers a number of training programs designed to meet the needs of individuals and companies, such as Boot Camps, Learning Pathways, Prepaid Training Accounts, and Self-Paced eLearning Subscriptions.